Understanding the Warranty Policy of Mutrade Car Parking Systems

When considering the purchase of car parking systems from Mutrade, customers often have questions about the warranty coverage and policies associated with our products. In this article, we aim to provide clarity on the various aspects of Mutrade's Warranty Policy to assist customers in making informed decisions.

• Duration of Warranty

• General Policy

• Non-Warranty

• Out of Warranty

• Warranty Claim Procedure

• Disclaimer  
  

1.  What is the warranty period for mechanized parking systems?

Mutrade's car parking systems come with a comprehensive warranty package:

The main structure is covered by a five-year warranty, providing customers with long-term peace of mind regarding the durability and reliability of their investment.

Parts and accessories are covered for one year from the date of ship arrival at the specified seaport mentioned on the Proforma Invoice.

2.  What does the garage parking equipment warranty cover?

Power units, hydraulic cylinders, and assembly components: These crucial elements are warranted for one year against defects in material or workmanship under normal usage conditions. Mutrade pledges to repair or replace these parts at their discretion during the warranty period.

- Who pays for the labor to install the parking equipment?

 Mutrade will not be responsible for any labor costs unless pre-agreed upon. 

- Does warranty continue after replacement? What makes a warranty invalid?

Any modifications or upgrades to the product by the client must be pre-agreed upon to maintain warranty validity.

3. What damages of parking systems are not covered under warranty?

While Mutrade's warranty policy is comprehensive, there are certain exceptions:

Ordinary wear and tear: Defects caused by normal wear, abuse, misuse, shipping damage, improper installation, voltage issues, or lack of required maintenance are not covered.

Neglect or failure to follow instructions: Damages resulting from neglecting or failing to operate products according to provided instructions are not covered.

Environmental factors: Damage caused by rain, excessive humidity, corrosive environments, or contaminants is not covered.

4. What is considered out of warranty?

Cosmetic defects: Cosmetic defects that do not interfere with equipment functionality are not covered.

Incidental or consequential loss: Mutrade is not liable for any incidental, indirect, or consequential loss, damage, or expense resulting from defects or malfunctions.

Exclusive warranty: Mutrade's warranty is exclusive and supersedes all other warranties, expressed or implied.

5. How to claim warranty?

Customers seeking warranty service should follow a straightforward procedure:

1. Provide clear photos or videos demonstrating defects to the sales person or Mutrade's company email.

2. Include essential product identification information such as order number, model number, and serial number (if applicable) along with a detailed description of the problem.

Upon confirmation and verification by Mutrade's after-sales engineer, appropriate action will be taken at Mutrade's expense, whether it involves repair, replacement, or refund.

6. If the manufacturer has obligations to make updates to previously sold products?

Design changes: Mutrade reserves the right to make design changes or improvements to its products without obligation to update previously sold units.

Model and serial number: Warranty adjustments are contingent upon furnishing the model and serial number of the equipment with all claims.

By understanding Mutrade's Warranty Policy thoroughly, customers can confidently invest in their car parking systems, knowing that their purchase is backed by comprehensive coverage and support.

For further inquiries or assistance, please don't hesitate to contact Mutrade's customer service team.